Whilst not brand new, a lot of people don’t know about our amazing work with the NHS in the Acute Response Team

The Acute Response Team (referred to as ART) is made up of a combination of the old NHS Rapid Response Model and All Seasons’ Care Workers to create the Acute Response Team.

The Team consists of a mixed group of professionals including a GP, Carer Workers, physiotherapist and NHS Nurses. This assures that any service user is fully and thoroughly assessed, monitored and cared for.

A team of nearly 10 mixed professionals, as well as the ART Team, gather around a board displaying all of their current service users. This highly detailed board shows every current service user individually listed alongside a succinct overview of their situation, medication, scheduled times to be seen, current condition and recommended changes to be made.

“The relationship between the Acute Response Team and All Seasons is fundamental.”

Twice a day (8:30 & 15:00), every day the team goes through each service user on the board individually. Each service user is discussed for around 2-3 minutes each with a complete review of their situation, progress, issues, medicines and requirements. This discussion is very democratic one, an open floor where any team members with updates, concerns or recommendations can discuss them with the room.

GPs (and other professionals) are the only ones able to refer potential service users to the ART Team. This is all done through a one phone number which is great as it means that there is a single point of contact. This is the easiest form of referral process and allows the process to be efficient and quick.

The number of GPs in Thanet has dropped significantly, but one Doctor integrated into a dedicated ART team easily covers the same area and still allows direct consultations and additional care.

Whilst a diagnosis isn’t made by the doctor until they meet with the service user one-to-one, significant changes to care plans are made based on witnessed accounts, experience and professional opinion. These changes regard the care plan (such as some medications, required time and condition) and even equipment.

Usually the opportunity to have an in-depth analysis from a multitude of professional backgrounds is rare, many of these professionals in their own fields of work are usually too busy to schedule work in unison.

The intention of ART is to help both patients and existing medical services in tandem. There are multiple factors that have made ART successful, sought after and effective.

Pressures on other services

For the relevant healthcare services, whilst doing all they can to try and support those who need it, the level of care some service users require can be a huge strain on their resources. Physical space, staff availability and even lead issues with shared information and communication between different services can all be caused by an overflow in service user. The partnership that the ART team isn’t just functional in the literal service of care it provides; it also prevents the breakdown in communication between services as it serves as the missing link between various healthcare services and social care.

 
Image
 

Rapid Response Team

The ultimate proof to All Seasons claims of being the most adaptable, resourceful and pioneering care provider in Kent (if not the whole world…); The Rapid Response Team is one of the most impressive and innovative services that we have ever offered.

The Rapid Response Team has been set up very recently with the intention of rehabilitating discharged patients from hospital back into the day to day lives. this means that they are not only cared for and supported, but I done so in a way that allows them to return to their capable and independent lives.

Whilst the Acute Response Team, that has seen great success since its launch, is intended to provide clients with hospital level care in their own homes over potentially large periods of time, the rapid response team is only intended short periods of time with an end goal of rehabilitation.

Whilst having the obvious benefits to the service users, something that hospitals are understandably unable to offer following a patient discharge, the service will also allow hospitals to discharge patients with more ease and the reassurance that they will be supported into their recovery.

This frees up beds/space in hospitals, which is a much-needed result in the current climate of Britain’s healthcare, whilst still ensuring that those discharged are properly and appropriately cared for.

Although only in its early stages, the new team seems to be able to deal with the understandable pressures and high demand that a service like this would be expected to receive. As the referrals come directly via the Acute Response Team, the fast paced and highly adaptable nature of the Rapid Response Team at present doesn’t interfere with who receives their services.